Finding Balance Counseling PLLC
Reem Glasco, LPC-S
1464 E Whitestone Blvd Suite 1301
Cedar park, Tx 78613
As of this week of March 23, 2020 until end of July, It will be best if we do TeleHealth on line. Also I am offering HIPAA compliant email if you want to connect on line between sessions.
We are mindful of concerns regarding Covid-19 and wanted to write to you to address any questions you may have. As practitioners in a healthcare setting, we would like to reassure you that our clinics are committed to the health and safety of all visitors and have put in place several measures as precautions.
What precautions have we implemented?
Alcohol based hand sanitizer is available in our waiting area and in therapy rooms.
Handwash/soap is available in all bathrooms.
We wash our hands thoroughly between each patient appointment and may refrain from shaking hands.
High frequency touch areas such as door handles are cleaned between each patient.
Tissues are available in our waiting area and in therapy rooms.
What implications are there in terms of privacy?
In the event that our staff or any of our patients or visitors (as the case may be) contract Covid-19, we may be required to disclose names and contact details of people we have been in contact with to health Dept. as well as the nature of our contact. We will protect your privacy in as much as is possible, whilst giving necessary information.
Our commitment to you
We will take precautions and regularly review our health and safety procedures in order to protect all patients.
In the event that I contract Covid-19, I will self isolate until confirmed clear of the virus and offer all sessions online if I am well enough.
Please note that I will not work if I am not well enough, particularly if I have a cough, which can be disruptive to our work.
In the event that a patient or colleague I have had contact with contracts Covid-19, I will advise you and we will discuss whether in person or online sessions would be appropriate for you.
I will be as informed as possible and direct you to suitable sources where your questions are outside of my expertise.
We request that you wash your hands thoroughly upon arrival at our clinic.
We request that you do not visit the clinic for at least 14 days if you have returned from countries with outbreaks listed even if you do not have any symptoms.
We request that you do not attend your appointment if you are unwell with any cold, cough or ‘flu like symptoms. If you do attend with any such symptoms, you may be asked to return home.
If you are experiencing mild symptoms but would like to still attend, we will use reasonable efforts to offer the appointment online. We will ask you to complete and sign an Online consent form.
The following cancellation policy applies:
You can rearrange or cancel appointments up to 24 hours without incurring any fee before the appointment time.
If you are unable to give advance 24 hours’ notice or you miss the session without giving notice, payment will be retained except in the case of unpredictable and serious personal emergencies (which we will decide at our discretion). We will always try to offer another appointment if you have to cancel at short notice, but if we are unable to find another mutually convenient time in the same week, we can offer tele Health on line appt.. so please let us know in advance of your cancellations.
If you are unable to visit the practice, for example due to travel or weather conditions, we will be available for an online session. Sessions on line are through Simple Practice(secure). NOTE Therapist and client need to be in Texas only, where the therapist is licensed.
If your practitioner is unable to attend the session for any reason, we will advise you by email at the earliest opportunity. No fee will be payable in this circumstance. If you completed payment at the time of booking, we will transfer the payment to the next session.